Downtime Compensation

Last Updated: June 27, 2024

While we do our best to uphold the compensation policies listed below, we may be unable to fulfill them in special circumstances. This page serves as a guide to our policies, and nothing here supersedes our Terms of Service or Supplier Hosting Agreement.

Good Practices. Remember to always...

• Make offsite backups

• AI/ML Inference: Distribute workloads across multiple hosts and load balance accordingly

• AI/ML Training: Checkpoint training jobs

Downtime Measurements

We monitor downtime from at least four servers located in different regions. If the servers reach a quorum and agree that a GPU hostnode has gone offline, then we will count that as downtime.

Downtime Remediation

Our minimum compensation is $25, and our maximum compensation is capped at 100% of a client's previous month's spending.

Top Hosts

These are typically hosts who've demonstrated reliability and whose GPUs are located in data centers, with services marketed as such. Because we hold these hosts to standards meant for mission critical workloads, we deduct 10x the hourly rate multiplied by the downtime and add that to the customer's account. For example, if a client workload was running at $10/hour and incurred 1 hour of downtime, we'd add $100 of compensation.

Standard Hosts

These are hosts who may be hosting servers in residential or business facilities. They may have little or no redundancy. Some may be located in a data center but opt to be marketed as a standard host to face lower downtime penalties. In any case, expect that a system hosted with a standard host will eventually experience downtime.

For downtime, we deduct 5x the hourly rate multiplied by the downtime and add that to the customer's account.

Data Loss Remediation

In the event of unexpected data loss, you will be provided with credits equivalent to 168x the hourly rate you were paying when your virtual machine went offline.

Change Log

June 27, 2024: Modified wording. Added $25 minimum compensation. Increased Top Host compensation from 5x hourly rate to 10x hourly rate. Increased Standard Host compensation from refund to 5x hourly rate.