Downtime Compensation

WHILE WE WILL DO OUR BEST TO UPHOLD THE COMPENSATION LISTED BELOW, IN SPECIAL CIRCUMSTANCES WE MAY BE UNABLE TO DO SO.

Good Practices. Remember to always...

• Make offsite backups

• AI/ML Inference: Distribute workloads across multiple hosts and load balance accordingly

• AI/ML Training: Checkpoint training jobs

Downtime Measurements

We monitor downtime from at least 4 servers located in different regions. If the servers reach a quorum and agree that a GPU hostnode has gone offline, then we will count that as downtime.

Downtime Remediation

Data Centers

Hosts located in data centers with services marketed as such: we will deduct 5x the hourly rate multiplied by the downtime and add that to the customer's account. For instance, if a client workload was running at $1/hour and incurred 2 hours of downtime, $10 of compensation would be added.

The compensation will be capped at 100% of a client's previous month's spending.

Standard Hosts

"Standard Hosts" are hosts who may be hosting servers in residential or business facilities. They may have little or no redundancy. Some standard hosts may be located in a data center but opt to be marketed as a standard host to avoid downtime penalties.

In any case, expect that a system hosted with a standard host will eventually experience some form of downtime.

No compensation other than a refund of the amount charged during the downtime will be provided.

Data Loss Remediation

In the event of unexpected data loss, you will be provided with credits equivalent to 168 hours of service of the rate you were paying on the virtual machine when the virtual machine went offline.